Shipping Policy

At RANDD Medical Supplies and Supermarket, we are committed to delivering your orders quickly and securely.

Shipping Options:

Local Delivery: Within Nigeria — estimated 1– 3 business days.

Nationwide Delivery: Across Nigeria — estimated 3–7 business days depending on location.

In-Store Pickup: Available at our physical store location during business hours.

Shipping Fees:

Shipping costs are calculated at checkout based on delivery location and package weight.

Order Processing:

Orders are processed within 24 hours after payment confirmation.

Orders placed on weekends or public holidays will be processed the next working day.

Delivery Issues:

If your order is delayed, damaged, or missing, please contact our support team immediately at [ randdynamics@gmail.com / +234 911 713 5668].

Refund & Return Policy

At RANDD, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.

Eligible Returns:

• Items must be returned within 7 days of receipt.

• Items must be unused, in their original packaging, and in sellable condition.

• Medical supplies (e.g., opened medical items, personal care items) are non-returnable due to health and safety regulations.

How to Request a Return:

Contact us via [ Randdynamics@gmail.com or +234 9117135668 ] with your order number and reason for return.

Our team will guide you through the return process.

Refunds:

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days back to your original payment method.

Non-Refundable Situations:

• Opened, used, or damaged products not caused by our error.

• Perishable supermarket items (e.g., fresh produce, dairy products).

Exchange:

Exchanges are only offered for defective or damaged items. Contact us immediately upon receipt.